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Entries in Symphonic Source (3)

Thursday
Jun072012

Major Improvements to DupeCatcher 

You guys know how much I love Symphonic Source's free deduplication tool, DupeCatcher, so it should come as no surprise to learn that I'm really excited about the major imrpovements they've just rolled out! Read more about DupeCatcher's improvements below:

From SFGate.com -


DupeCatcher (real-time duplicate prevention application) just got even better. With latest improvements, DupeCatcher is now more robust.

Dallas, TX (PRWEB) June 06, 2012

Symphonic Source Inc., a leading provider of powerful and affordable salesforce.com data management software, today unveiled some major improvements to DupeCatcher, the company's real-time salesforce.com data deduplication tool.

DupeCatcher has quickly become a favorite for salesforce.com administrators and consultants around the world to flag/block duplicate records at the point-of-entry. DupeCatcher is a preventative deduplication tool that compliments Symphonic Source's main salesforce.com deduplication product Cloudingo (scans/cleans out the entire database).

Symphonic Source tools and services are used by more than 7,600 salesforce.com administrators worldwide to get rid of duplicate records and keep them out of salesforce.com.. Even though DupeCatcher is free, it is still 100% supported by Symphonic Source. Our support team is one of the best in the industry and that shines through in the DupeCatcher user reviews.

The latest improvements to DupeCatcher are centered around optimization with respect to large record sets inside Salesforce. In addition, the DupeCatcher team has made enhancements to error handling and reporting. We continue to get such great feedback from our users that we continue make improvements.

DupeCatcher focuses on the preventative aspect of duplicate data. This is one of the of the most important aspects of any data quality management plan. Cloudingo then works in conjunction with DupeCatcher to actually analyze and clean out the "dirty data" that already exists in the system. This allows system administrators and or marketing managers to not only understand their data but plan and set goals for the future.

"So much of what we do here at Symphonic Source is focused on the best practices of data quality management. We've taken our years of experience and created software to automate the steps that facilitate success and growth within a data-driven culture. Our team has a passion for data and we believe that corporate data is an organizational asset. Our customers share that passion. Anything we can do to both protect and enrich data will help our customers see and plan for the road ahead."

-Lars Nielsen, CEO, Symphonic Source.

About Symphonic Source
Symphonic Source provides powerful and affordable salesforce.com data management software to customers worldwide -- from Fortune 500 enterprises to small businesses and non-profits. We work extremely hard to stay as close to our customers as possible. Our customers are direct participants in shaping the future of our development efforts. As a company, our focus has always been on creating easy-to-use products.

Cloudingo and DupeCatcher are trademarks or registered trademarks of Symphonic Source, Inc.. Salesforce and AppExchange are registered trademarks of salesforce.com, Inc.. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

 

 

Saturday
Feb252012

manage salesforce data with Cloudingo

Just a few days ago, the folks from Symphonic Source treated me to a preview of their newest Salesforce app, Cloudingo. As you may have noticed, I'm quite a big fan of Symphonic Source's first application, Dupecatcher. It's an extremely simple yet useful tool to prevent anyone from entering duplicate data into Salesforce and thus keep the data quality high. 

Unlike Dupecatcher which prevents the user from entering duplicate data, Cloudingo finds and merges all kinds of Salesforce duplicate objects already in Salesforce

My first impression of Cloudingo was that it is a very efficient tool. I had it installed and up and running in a short time. Much of this was due to Cloudingo's quickness. It scans your data and finds the duplicates surprisingly quickly, and presents them in a dashboard. I also loved the clever phrases on the loading screens from the developers. 

Cloudingo comes with 8 pre-set filters ready to scan for duplicates in your leads, accounts and contacts (it even suppors person accounts!). These filters scan the important information (first name, last name, email, phone etc.) though they can easily be tweaked to search for more specific data. If these existing filters are not enough, the process of adding more is pretty straight-forward. Cloudingo seems to cater to both those who want to truly customize their Salesforce experience and those less involved in the process. 

I quite like the set up of the whole application. The UI is very clean and friendly. So far I haven't noticed any hidden tricks or difficulties of use. I'm finding Cloudingo not only efficient in its speed but also ease of use. 

The benefits of clean data are numerous and this is a tool that might help you manage yours quite a bit better. 

Cloudingo is a paid application and it is, unfortunately, not yet available in Salesforce's Appexchange but you can sign up for a free trial right now at the Cloudingo website!

Sunday
Mar272011

Five-Star Support

How a company takes care of its customers is where the rubber meets the road. No doubt we have all sat on hold, waiting for answers from our favorite phone company or internet provider only to get no real answer. It feels good when you find a company that gets it right.  I came across some awesome product support recently from the folks at Symphonic Source, makers of DupeCatcher. 

 

I became aware of an occasional install issue related to installing DupeCatcher  when I saw  a friend of mine who, after hearing me recommend my favorite dedupe app, decided to download the product.  He hit a snag that can occur when you have added custom fields.  The install that had been so simple for me, failed for him. He knew it was worth pursuing a solution.  He shot an email off to support@symphonicsource.com and moved on to another project expecting to wait a day or two. However  he quickly received a response from the folks at DupeCatcher with exactly what he needed. A brief video on YouTube covered the issue and the simple solution.  He followed their helpful tips and was in business within minutes.

The silver lining was that he discovered the DupeCatcher YouTube channel and sent me links to their product demo and how-to videos that made setting up DupeCatcher a snap for him.  The awesome app is now performing beautifully for him as it does for me. Below is the video on installing DupeCatcher.

Issues with software are inevitable. Good support is not, but the DupeCatcher folks get 5 stars!