Entries in CRM (12)


Weekly Salesforce API Usage Report

I recently ran into an issue in my Salesforce org that caused all the integrations to fail followed by this error message: "REQUEST_LIMIT_EXCEEDED". After some research, I found out that I had run out of API calls

So today, I'm going to introduce a solution to this problem, one that involves proactively notifying the Salesforce admin of API usage. It's also insanely easy. 

Just go to Setup> Monitoring> API Usage Notifications. This will essentially send out an email notification alerting the admin when the number of API requests consumed reach a specific percentage threshold. Here's an example:


This is an automated notification sent to you at your request by 
Your organization has made 540733 API calls within the last 24 hours. This is 90% of your organization's 24-hour API call limit of 814000 calls. You will receive this notice once every 24 hours until your organization's API usage drops below 85% of your 24-hour call limit (814000 calls). 

For more detail on your organization's API usage, you can review the API Usage Report under the Reports tab. Additionally, if you want to review or change your notifications, the settings can be found in Setup under Administration Setup > Monitoring > View API Usage Notifications.

After creating this notification, an API Usage report can then be found under the Reports tab (just search for "API" in the Reports search bar). And that's it! Now, you don't have to be surprised when you run out of API requests. 


Dreamforce Discount Code


Just got wind that Cloudingo - data deduplication app for Salesforce - is offering $100 off Dreamforce '13 registration using their secret code. Thought I'd share it with you:


Salesforce Spent $10M on This Service

For a price of over $10 million, Salesforce announced last week that it acquired Clipboard, the cross-platform bookmarking service.

"We are extremely happy to announce that has signed an agreement to acquire Clipboard, allowing us to pursue our mission of saving and sharing the Web on a much larger scale. But at the same time we're also sad to see this stage of our adventure com to an end, especially since it means that our relationship with you, our users, will irreversibly change".

Clipboard had accumulated 140,000 users since its launch in January, 2011. Clipboard basically lets users clip search queries, results, maps, images, and videos which can then be annotated and shared.

Consequently, Clipboard said its services will be discontinued starting on July 1st, 2013. I know closing is always sad news, but I'm super excited for my friends at Clipboard. I know they're off to new adventures. Congrats, guys!


Salesforce to Release Communities This Summer

Last week, CRM powerhouse, Salesforce, announced that it will be releasing Communities this upcoming summer; a tool that will allow organizations to create a social portal for their customers.

The issue Salesforce is looking to resolve with Communities, while of course eliminating legacy Social Portal platforms, is to have the ability to bring conversations between organizations and their customers into its site and its apps. In essence, creating collaborative and mobile-ready experiences for business partners and customers all on, and feeding into, Salesforce (Sales, Service, and Marketing platforms).

"You can find a lot of good data on a legacy portal but if you have a question you need to go to a different channel to ask a community of experts....At the other end we have social point solutions on which you can get really good advice from communities, but where you can't get the business data to carry out a transaction."

 Said Michael Peachy, Senior Director of Solutions Marketing for Salesforce. This move by Sales force underlines its continued effort to have Chatter unite business and customer conversations.

It will be interesting to see how useful this platform will prove; especially that a few companies were given access to Communities. Salesforce Communities is said to be priced at $500 per month per community created.


AvePoint to Improve Microsoft Dynamics CRM 

The Jersey city based governance and infrastructure management company, AvePoint has released this week a line of products aimed to increase Microsoft Dynamics CRM's productivity and user adoption. 

The line of products include:


  • AvePoint Productivity Suite for Microsoft Dynamics CRM: designed to optimize the search experience. 
  • AvePoint CRM Migration manager fro Microsoft Dynamics CRM: deigned to help users set automated data migration from other CRM systems into Dynamics CRM

  • AvePoint Timeline for Microsoft Dynamics CRM: designed to help users log activities on the go. 


"AvePoint has been a strategic SharePoint partner for more than a decade, helping more than 10,000 organizations to optimize their SharePoint deployments. Now we've expanded that support to organizations that wish to utilize Dynamics CRM to better manage customer data, improve customer satisfaction, and optimize business productivity," said TJ Jiang, co-CEO of Avepoint. 

"AvePoint is committed to focusing on initiatives that will enable organizations to collaborate with confidence, and we're excited to help our customers gain even more value from their enterprise-wide technology investments."





Print to Cloud

Xerox's ConnectKey:

Printers nowdays can scan, email, and fax documents. So why not extend those capabilities to allow users to print documents to the cloud. That's the pitch that was made by Xerox on Wednesday. 

By using ConnectKey and 16 differnt other software programs, users would be able to link their printers to their DropBox, Google Drive, and Evernote accounts; in so doing allowing them to "print" to the cloud. 


That's not all, In June, Xerox is said to release App Studio: which is basically the business version of ConnectKey; a set of ConnectKey apps that run on multifunction devices that can be linked to ERP and CRM enterprise systems. 


Oracle Buys Instantis 


Oracle's streak of acquisitions continues with Instantis, which provides on-premise project management solutions. With combining its Primavera and Fusion Applications with Instantis' Enterprise Track, Oracle will be able to provide a set of holistic cloud-based and on-premise enterprise project management solutions.

The announcement came last Thursday, Oracle's senior vice president and general manager said: " Organizations realize the need for a more simplified approach to address project portfolio management initiatives-- and yet most solutions are too complicated and expensive to deploy.....By adding Instantis, Oracle can help customers gain complete visibility and control of their mission-critical project initiatives using a top-down approach suited for projects throughout the entire organization." 

PPM applications help organizations manage track and report on their overall operations and strategies-- according to Oracle, other corporate initiatives will be able to be processed: from capital construction and maintenance to manufacturing, IT, new-product development, Lean Six Sigma.


CRM: Asia is Catching Up 

According to a recent Gartner survey, CIO’s of Asian firms are increasingly prioritizing CRM systems

The 2012 Gartner Executive Program CIO Agendar survey states: CIO’s business and technology priorities in Asia are finally getting aligned with global trends.

“This is the first time that we’ve seen such a tight alignment and I think it shows that Asia and the rest of the word are becoming on,” said Linda Price, vice president for Gartner Executive Programs groups for Asia Pacific. “Globalization is really having a huge impact on the global CIO’s view of business.”

Consider this astonishing trend revealed by the survey, among all apps, CRM systems were fourth highest priority for the participants; compare that to not being even in the top 10 in last year's survey.

As expected, as a result of the increase of popularity of CRM systems in Asia, which hosts some of the most dynamic business hubs in the world, the CRM market is growing rapidly. Another Gartner report suggests that the CRM market will grow by 7 percent this year; 2011’s CRM market reached $12 billion!


Bring on the Java Developers!

We all know that Salesforce is growing; enough to have attracted more than 100,000 customers! But the news is: Salesforce is reaching out to coders (Java in particular) in the aim of becoming a host of apps outside the CRM. The executive leading this major shift is Byron Sebastian, who came to Salesforce after the acquisition of Heroku in 2010. This decision came after the staggering rise of subscriptions to 40% to its hosted apps, reported in its latest fiscal year.

This is not the first time Salesforce delved into enterprise Java, a few years ago, Salesfroce teamed up with VMware with VmForce. Another evidence of Salesforce attempting to buy into developers, is its upcoming Cloudforce conference that’s going to be held in London. In that conference, Salesforce will host sessions to help train developers to build Salesfroce’s Chatter apps and other mobile apps. “ I’m really on a mission to have a strong voice for developers on the Salesforce platform,” said Sebastian in a recent interview.

 With the success of Heroku (Ruby in the cloud), it's clear that wants to be in the mix with Amazon EC2 and Google. They are getting close to having the full-stack available for us and it's an exciting time to be a developer!