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Entries in AppExchange (5)

Tuesday
Jun112013

Salesforce Launches Mobile Government Solutions

Keeping an eye on the mobile revolution, last week, Salesforce.com announced that it's releasing a suite of solutions aimed at helping governments better connect with each other and with their citizens.

This suite of solutions include Rapid Response 311, Mobile Communities for Government, Platform Mobil Services for Government, and Government Social Command Center. According to the CIO/CTO for the U.S. General Services Administration (GSA) Sonny Hashmi, the GSA has already developed over a 100 new apps on the Salesforce Appexchange  platform, averaging more than 90% reduction in total cost of ownership and a 75% reduction in app development time. "Serving the public today means being good stewards of taxpayer dollars and doing far more with far less," said Hashmi.

It's been known that government agencies have not been keeping pace with the mobile revolution. Like in most organizations, abandoning legacy systems and shifting to mobile devices offers new ways for governments to connect with employees and citizens. Dan Burton, senior vice president of Government Technologies at Salesforce says that budgets are tight everywhere, particularly at the Federal level, where they're faced with sequestration and cuts.

"...Budgets structurally reinforce silos and duplicative systems...Innovation in public sector lags behind the private sector. Very few government agencies have mobile-enabled solutions, and few are able to serve citizens across all channels... To succeed, they must shed the legacy IT systems designed for the last century and embrace mobile cloud solutions that transform their ability to connect with citizens."

Hopefully, with the addition of these new Salesforce apps governments will have better communication with its citizens...at least, one can dream, right?

Tuesday
Aug282012

Salesforce’s Next Billion Dollar Business  

Salesforce.com currently has six different lines of business: Salesforce Automation, Marketing, Collaboration, Customer Service, SFDC Development Platforms, and Human Capital Management. Salesforce Automation has already hit the $1 billion benchmark; this shouldn’t come as a surprise, especially after its recent deal, which is said to be the biggest deal Salesforce has made. If all goes according to plan, Marc Beniof, CEO of Salesforce.com, predicts the Customer Service, Development Platform, and Marketing will soon catch-up.

This prediction came up during a conference call he held with equity analysts last Thursday. The recent acquisition of customer service platform RightNow by Oracle has increased competition between Oracle and Salesforce.com. However, Benioff asserted that Marketing will be SFDC’s next $1 Billion. The new marketing product is built on the combination of two products acquired by Salesforce.com: Radian6, acquired last year for $326 million, is a social media engagement and monitoring platform and Buddy Media, acquired for $689 is a cloud-based social media marketing and campaign management platform. Benioff also noted that the combination of these two products will enable users to “listen, engage, advertise, and measure their social marketing programs.” He also added that BuddyMedia already manages %10 of Facebook ad spend.

 

As for the Human Capital Management arena, Benioff said that Salesforce.com will be unveiling the all new Work.com next month at their DreamForce ’12 event, which will be held in San Frnacisco in September. Work.com is a rebranding of their Rypple app, which was acquired last year for an undisclosed amount. “We’re working hard to integrate to deliver a full HR suite to our customers between Salesforce.com, Work.com, and Workday,” Benioff said.

 

Monday
Apr162012

Moxie Software Extends its Salesforce Integration

Earlier this week Moxie Software announced the availability of Salesforce integration for Spaces by Moxie communication channels. These include chat and email. Moxie's Spaces Connect integrates with Salesforce's Service Cloud to help businesses connect with customers more efficiently and across multiple communication channels. 

The secret to productivity is streamlining various business processes and I'm glad to see so many software companies integrating with Salesforce.

The key features of Moxie Software's Chat and Email Spaces include:

 

  • Leverage companies' investments in the Service Cloud Contact and Case management capabilities
  • Provide instant on-demand access to to Service Cloud contacts and cases as well auto-navigation
  • Maintain threaded communication as well handle millions of contacts efficiently
  • Provide the latest in security
  • Cross channel interaction
  • Single sign on to ensure a seamless experience for all users

And some of the features of Knowledge Spaces include:

 

  • Leverage Knowledge Spaces investments in the Service Cloud
  • Immediate on-demand access
  • The ability to quickly search for and retrieve articles
  • Attach articles to customer cases
  • Email solutions to customers
  • Push new articles for review and publication

 

As we can see from these features Moxie's latest offerings can greatly enhance customers' and business' online experience. Chat and Email Spaces will enable agents to handle high volumes of emails and real time communication. Spaces integration is currently available for Salesforce Professional and Enterprise editions and Email and Chat Spaces can be found on the AppExchange. 

 

Wednesday
Dec142011

Salesforce Makes Do.Com Available to the Public

One of the great things about Salesforce is the variety of applications available for download in its app exchange. These can certainly enhance your CRM experience (SFGeneral is partial to DupeCatcher, a free de-duplication app that helps de-clutter your contacts) and get the most out of Salesforce. 

In early November of this year, Salesforce launched Do.com and gave out about 200 invites to the beta version of its new social productivity service. Yesterday, it made the service available to the public.

Do.com is a social-cloud task allocation tool aimed at corporate and personal users. It allows an individual or small team to manage task lists, organize projects and take notes. Non-Do users can also be given assignments and on joint tasks, those invited are given the option to comment, accept or reject assignments.

One thing that seems particularly handy to me about the application is its integration with Google Apps, Salesforce and Dropbox thus making file sharing more seamless. I have yet to use Do but it seems like a nice addition to the Salesforce family. Also, checkout this promotional video detailing what Do can do.

 

 

 

 

Thursday
Nov032011

API in PE, and Other Alphabet Soup

I typically work with Salesforce CRM from a development perspective.  But occasionally, in my consulting work, I work with clients on implementation.  Recently I was working with a client using Professional Edition (usually my clients are running Enterprise Edition or higher).  This client was interested in several complementary apps that are listed on the AppExchange.  The problem though, is that most of those apps only work with Enterprise Edition or higher.

I explained to my client about the API, and in turn, the client asked if he could get or enable the API in his Professional Edition org.  This led me on what has become a bit of a wild goose chase.  I‘d heard, that for an additional subscription fee, PE users could enable the API.  But when I called salesforce.com, I was told this was not the case, and that the client would need to upgrade to EE.  I also posted some notices at various Salesforce forums, where some participants said that it is possible to enable the API in PE.  I am still left wondering what the real answer is, and it’s a bit frustrating.  I know that the API is enabled on a PE partner org, but such an org is completely different from a paid, production, PE org.

To make matters even more complicated, Salesforce told me there is a way, using an API Token, to enable an app to work with PE.  With this bit of news, I contacted a colleague who builds Salesforce apps.  My colleague immediately began working with an API Token (because if he could get his app to work with PE, it expands his potential customer base).  To date though, he’s had no success.  He’s working with Salesforce developer support, but getting nowhere fast.

Anyone out there know the true story?  Can the API be enabled in a paid, production, PE org?  Will the API Token allow an app to work with PE?

 

See the follow up entries to this post:  Part 2, and Part 3.