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Monday
Apr162012

Moxie Software Extends its Salesforce Integration

Earlier this week Moxie Software announced the availability of Salesforce integration for Spaces by Moxie communication channels. These include chat and email. Moxie's Spaces Connect integrates with Salesforce's Service Cloud to help businesses connect with customers more efficiently and across multiple communication channels. 

The secret to productivity is streamlining various business processes and I'm glad to see so many software companies integrating with Salesforce.

The key features of Moxie Software's Chat and Email Spaces include:

 

  • Leverage companies' investments in the Service Cloud Contact and Case management capabilities
  • Provide instant on-demand access to to Service Cloud contacts and cases as well auto-navigation
  • Maintain threaded communication as well handle millions of contacts efficiently
  • Provide the latest in security
  • Cross channel interaction
  • Single sign on to ensure a seamless experience for all users

And some of the features of Knowledge Spaces include:

 

  • Leverage Knowledge Spaces investments in the Service Cloud
  • Immediate on-demand access
  • The ability to quickly search for and retrieve articles
  • Attach articles to customer cases
  • Email solutions to customers
  • Push new articles for review and publication

 

As we can see from these features Moxie's latest offerings can greatly enhance customers' and business' online experience. Chat and Email Spaces will enable agents to handle high volumes of emails and real time communication. Spaces integration is currently available for Salesforce Professional and Enterprise editions and Email and Chat Spaces can be found on the AppExchange. 

 

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